Privacypolicy
De Hallen Amsterdam may process personal data about you when you use the services of De Hallen Amsterdam, and/or when you provide this information yourself by filling out the contact form and/or the newsletter subscription form on the website to De Hallen Amsterdam.
How does De Hallen Amsterdam handle your personal data?
De Hallen Amsterdam limits the processing of personal data to a minimum. However, certain personal data are always necessary, such as for booking a guided tour, when you sign up for our newsletter, when you submit a contact request via one of the forms on our website, or when you apply for a job with us.
We handle your personal data very carefully. The data are generally not disclosed to third parties, except when necessary for the provision of services or when required by law. We also do our utmost to secure this data as effectively as possible.
We keep personal data for as short a time as possible, taking into account the legally required periods for retaining certain data.
The person who provides us with their personal data remains the owner of this data. This means that the owner has given consent for the processing of the personal data. It also means that the owner can withdraw this consent and have their data deleted.
What are personal data?
By personal data, we mean: any information about an identified or identifiable natural person. This means that the information either directly concerns someone, or can be traced back to this person. Data about deceased individuals or organizations are not personal data.
What is the processing of personal data?
By processing, we mean any action taken with regard to personal data, both digitally and on paper. For example, collecting, recording, organizing, storing, updating, modifying, retrieving, consulting, using, transmitting, distributing, making available, combining, linking, protecting, erasing, and destroying personal data.
Which personal data do we process?
Physical visits to De Hallen Amsterdam
Cameras are used inside the building for security purposes. The purpose is to monitor the safety of visitors and staff as effectively as possible.
Website visits
Our website offers various services. You can request a guided tour, subscribe to our newsletter, and submit a contact request. In all these cases, we ask for personal data to handle your request or query as effectively as possible. The sale of tickets for activities within De Hallen Amsterdam always takes place via third-party websites.
Because you use our services and/or want to stay informed about our activities by providing certain personal data, we may process the following personal data:
- first and last name;
- country data;
- IP address
- email address;
- language preference (for the newsletter and other email communications);
- other information voluntarily provided by the website visitor and/or for which the visitor has explicitly given consent to process, for example, for research purposes or to be kept informed of activities taking place in and around the building.
When do we process personal data?
Personal data are only processed when:
- they are necessary to fulfill the agreement;
- the owner has explicitly and unequivocally consented to this;
- there is a legitimate interest for De Hallen Amsterdam (for example, analytical purposes or direct marketing);
- processing is necessary to comply with a legal obligation.
Why do we do this?
De Hallen Amsterdam processes personal data:
- to handle your request for visual material, or your request for a guided tour or other activity;
- to be able to contact you in case of problems with or questions about the execution of the agreement;
- to contact you in case of urgent changes affecting the date or time of your reserved guided tour;
- to ensure your visit runs as smoothly as possible;
- to ensure the safety of visitors and staff;
- to offer the guided tour, workshop, or other service in the desired language;
- to tailor the content of a workshop for children to the composition of the group (we ask for the age of the children);
- to invoice the activity purchased;
- to address you correctly in your preferred language;
- to process your job application;
- if you have requested information from us;
- to invite you to events;
- for analytical purposes to improve our services, with data being anonymized as much as possible; if you have given consent to process your data.
- For example, if you want to be kept informed about our building, for research purposes, or to improve our services.
Processing by third parties
We provide personal data to third parties when necessary for technical reasons (for example, because we do not have the necessary technology ourselves) or due to a (legal) obligation.
In such cases, we engage a specialized third party to carry out the agreed-upon activities or to fulfill the (sales) agreement. This third party also processes personal data.
In such cases, we will engage a third party that meets our security standards and privacy guidelines. We make clear agreements with this party regarding the careful handling of personal data. De Hallen Amsterdam remains responsible for data processing, even in these cases.
It may also happen that we are obliged to report a crime. Furthermore, the police, judicial authorities, supervisors, and/or the Tax Authorities can request data from us under the law. Additionally, a court may require us to provide data. In all these cases, the necessary personal data must be provided to third parties.
How long do we retain your data?
Personal data are not retained longer than strictly necessary to achieve the purposes for which the data were collected. In some cases, we are required to adhere to a legally mandated retention period.
For applicants, we destroy their data four weeks after the completion or termination of a recruitment procedure, unless agreed with the applicant to keep their data on file. In the latter case, we will keep the data for a maximum of one year.
If you have subscribed to our newsletter or indicated that you want to be included as a contact in our database, we will process your data until you indicate that you no longer wish to receive the newsletter or want to be removed from our database. To unsubscribe from the newsletter, you can also use the ‘Unsubscribe’ link at the top or bottom of the newsletter.
All data collected for the purpose of purchasing our products and/or services will be deleted as soon as the process is completed.
Do we share personal data with others?
Personal data are only provided to third parties if necessary for the performance of the agreement concluded with you, to comply with a legal obligation, or to cooperate in an investigation by the police or other authorities.
Camera surveillance
De Hallen Amsterdam uses camera surveillance inside the building for security purposes. We handle the camera images with care. They are not shared with third parties unless requested by the police or other authorities. Recorded images are kept for a maximum of 72 hours, unless they are needed for an investigation by the police or other authorities.
Social media
De Hallen Amsterdam makes extensive use of social media to inspire you and keep you informed about our activities. We also respond to your questions and comments. You can follow us on Facebook, Twitter, Instagram, and LinkedIn. By using these social media, you agree to the terms of the social media platform you are using.
We also place advertisements about our exhibitions and other activities on social media. You will see our ads based on the data collected by the social media platform with your permission, such as your follow, age, country of residence, or interest in art and culture.
De Hallen Amsterdam has no influence on the data collected by social media platforms. Refer to the terms of the social media platform for this information. You can often manage these privacy settings in the settings of your social media profile.
Google Analytics
De Hallen Amsterdam uses Google Analytics to gain insight into website visits. With this knowledge, we improve the website. The data does not lead to individual persons. Read more about Google’s privacy policy: https://policies.google.com/privacy?hl=en
De Hallen Amsterdam has taken the following measures to protect your privacy:
- We have entered into a data processing agreement with Google.
- We do not share data with Google.
- Google Analytics is not used in conjunction with other Google services.
- The last three digits of your IP address are removed, anonymizing them.
Cookies
We use cookies on the De Hallen Amsterdam website to ensure the website functions properly. A cookie is a small text file sent to your browser, so that you (account) are automatically recognized upon a repeated visit.
You can read more about this in our cookie policy.
Accessing, modifying, or deleting data
If you have subscribed to the newsletter and want to unsubscribe, you can do so using the ‘Unsubscribe’ link at the top or bottom of the newsletter.
Security of personal data
De Hallen Amsterdam takes all necessary measures to secure your personal data optimally. Our goal is to prevent abuse, loss, unauthorized access, unwanted disclosure, or unauthorized modification. Our website uses a reliable SSL Certificate to ensure that your personal data do not fall into the wrong hands.
If you still suspect that your data is not properly secured, or if there are indications of abuse, or if you would like more information about the security of your personal data, please contact us at info@dehallen-amsterdam.nl.
Changes
De Hallen Amsterdam reserves the right to make changes, additions, or modifications to this privacy statement.
This privacy statement was published in 2020.
www.dehallen-amsterdam.nl is the website of De Hallen Amsterdam.
De Hallen Amsterdam can be contacted as follows:
Postal and business address: Hannie Dankbaarpassage 47, 1053 RT Amsterdam
Telephone: 020 – 705 8164
Email address: info@dehallen-amsterdam.nl
Registration number Chamber of Commerce: 52013073